Accessibility Statement

Our website is designed to be accessible to users with:

• Visual impairments: blindness, low vision, colour blindness
• Hearing impairments
• Motor impairments: limited dexterity, mobility issues
• Cognitive impairments: dyslexia, ADHD, autism
• Temporary disabilities

Keyboard Navigation

• All interactive elements accessible via keyboard
• Logical tab order
• Visible focus indicators

Screen Reader Support

• Compatible with JAWS, NVDA, VoiceOver, TalkBack
• Semantic HTML
• Alt text for all meaningful images
• Descriptive link text

Visual Accessibility

• High contrast ratios (4.5:1 for normal text)
• Readable sans-serif fonts
• Text resizable up to 200%
• No information conveyed by colour alone

Cognitive Accessibility

• Clear, simple language
• Well-organised headings
• Consistent navigation
• No auto-playing audio or video

Narra Healthcare aims to comply with WCAG 2.1 Level AA: the industry benchmark.

Level A

Minimum requirements

Level AA

Enhanced accessibility: our target

Level AAA

Optimal accessibility: where feasible

WCAG 2.1 covers four principles:

• Perceivable: information presented in multiple ways
• Operable: keyboard and other input methods supported
• Understandable: clear and predictable content and behaviour
• Robust: works with assistive technologies

Web Application

• Full keyboard support
• Screen reader compatibility
• High contrast mode
• Adjustable font sizes
• Tab order optimisation

Mobile Apps

• VoiceOver (iOS) and TalkBack (Android) support
• High contrast themes
• Text scaling
• Voice control
• Haptic feedback options

Current Limitations

• Third-party integrations may not be fully accessible
• Some older blog posts may not meet full WCAG AA
• Older PDFs may not be screen-reader compatible
• Some partner videos may lack comprehensive captions

Remediation Plan

• Audit all third-party integrations (Q2 2026)
• Remediate legacy blog content (Q2 2026)
• Convert legacy PDFs (Q3 2026)
• Add captions to all videos (Q3 2026)
• Quarterly accessibility audits (ongoing)

Automated Tools

• Axe DevTools
• WAVE
• Lighthouse accessibility audits
• Pa11y

Manual Testing

• Keyboard-only navigation
• Screen readers (JAWS, NVDA, VoiceOver)
• Zoom up to 200%
• High contrast modes
• Voice control software

We also conduct user testing with people with disabilities.

Supported Browsers

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+
• iOS Safari
• Chrome Android

Assistive Technologies

Screen Readers

JAWS, NVDA, VoiceOver, TalkBack, ORCA

Speech Recognition

Dragon NaturallySpeaking, Windows Speech Recognition, macOS Dictation

Magnification

ZoomText, Windows Magnifier, macOS Zoom

Switch Control

iOS/Android switch access

Eye Tracking

Tobii, Gaze Interaction

If you encounter an accessibility barrier, please contact us:

Email

accessibility@narra.health

Please include the following in your report:

• Your assistive technology
• Browser and operating system
• The specific page or feature affected
• What is not working
• Expected behaviour
• Steps to reproduce the issue

Response Times

• Critical issues: 24 hours
• High priority: 72 hours
• Medium priority: 1 week
• Low priority: 2 weeks

NarraHealth is committed to applicable accessibility laws including:

• ADA: Americans with Disabilities Act
• AODA: Accessibility for Ontarians with Disabilities Act
• EN 301 549: European accessibility standard
• IS 16500: Indian accessibility standard

Email

support@narra.health

Phone

+91 93999 12340

Related policies:

• Privacy Policy
• Terms of Service
• Data Security Statement
• Data Processing Agreement