First published: 15 October 2025 · Last updated: 14 January 2026 · Effective: 1 February 2026
This Cookie Policy explains how NarraHealth Technologies Pvt. Ltd. uses cookies and similar tracking technologies when you visit our website or use the Narra platform.
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently and to provide information to site owners.
Similar technologies include:
This policy covers all of these technologies, collectively referred to as "cookies."
We group the cookies we set into four categories:
| Category | What it does | Can you disable it? |
|---|---|---|
| Essential | Session authentication, security tokens, load balancing, consent state | No: the platform cannot run without them |
| Functional | Language, theme, last-viewed records, form autofill | Yes, with reduced convenience |
| Analytics | Aggregated, anonymised page visits, session duration, navigation paths, error tracking | Yes |
| Performance | Anonymous load-time and error diagnostics so we can improve the site | Yes |
Strictly necessary for the platform to function. Without them, services you have requested cannot be provided, and they cannot be disabled. They cover session authentication, CSRF security tokens, load balancing, and your cookie-consent state.
Enable enhanced functionality and personalisation, set by us or by trusted providers: your language selection, theme preference, last-viewed records, and draft form autofill so you never lose work.
Help us understand how visitors interact with the platform. All data is aggregated and anonymised, and no individual is identified. We use privacy-focused analytics that do not share data with advertising networks.
Collect anonymous information about how the site performs, for example which pages load slowly or where errors occur, so we can fix them.
Some cookies on our site are placed by third-party services. We do not control these, and you should check the relevant third party's own policy.
| Provider | Why it is used |
|---|---|
| Google Analytics | Measures website traffic and behaviour. Data is anonymised. See Google's Privacy Policy. |
| Firebase (Google) | App hosting, authentication, and performance monitoring. |
| Razorpay / Stripe | Payment-processing cookies set during checkout flows. |
| Meta (WhatsApp Business) | If you contact us on WhatsApp, Meta may set tracking cookies on their platform. |
We do not use advertising cookies, retargeting pixels, or social-media tracking cookies.
Most browsers let you control cookies through their settings. You can view stored cookies, delete all or site-specific cookies, block all or only third-party cookies, and set your browser to notify you when a cookie is set.
If you disable essential cookies, the platform will not function correctly and you will not be able to log in or access your records. Disabling functional and analytics cookies has no impact on core functionality but may reduce your experience.
We honour the "Do Not Track" (DNT) signal: when DNT is enabled in your browser, we do not set analytics or performance cookies.
Cookies do not store your health records, diagnoses, prescriptions, or any Protected Health Information. Health data lives in our secure databases, encrypted at rest and in transit, and governed by our Privacy Policy.
Session authentication cookies store only an opaque session identifier, never your name, health data, or any personally identifiable information. That identifier is invalidated when you log out.
We may update this Cookie Policy to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the "Last updated" date above, notify you by email or an in-app notice for significant changes, and may ask you to re-confirm your preferences.
Questions about our use of cookies or this policy: